Welcome to eDarussalam’s Returns and Refunds section.
eDarussalam cordially accepts returns and refunds requests because we don’t want you to be un-satisfied with our products and services.
How to Apply for refund in 5 seconds
- Go to your "Account settings"
- Click "Submit refund request"
- You are done!
Your request will be proceed in 48 hours and you will get your refund as per your account payment method.
Refund Policy
If you have an issue with your purchase at eDarussalam because it wasn't what you expected or you were unable to meet your needs for some reason, we'll be happy to get your full money back without asking a single question.
Following are some points to consider before making a refund request:
- You must contact us within five (5) days of a charge for a refund. We cannot grant you a refund for any charges that are more than five (5) days old.
- Refunds are processed to the same credit card or PayPal account used at the time of purchase.
- We do not provide refunds via cash, cheque, or other payment methods.
Conditions for a Refund: Technical Issues, Payment Errors, Fraud
eDarussalam will only issue refunds for purchases in the following conditions:
Payment error -
If it's determined that eDarussalam has charged you in
error, we'll definitely issue a refund.
Technical issues -
If you've experienced technical issues which may
later on proven as the fault of eDarussalam that prevent you from using the purchase, we'll issue a
refund.
Fraud -
If it may determine that your account has been taken over by a
third party and used fraudulently, we'll issue a refund.
Defective Content -
If the purchase was made to have additional
content which turns out to be significantly different than shown in the free preview or defective in
some way, we'll issue a refund to you.